Can I order by invoice?

Yes! We offer the following payment methods, among others: PayPal Credit card (Visa, Mastercard, Amex) Instant bank transfer / Giropay Klarna Invoice & Installment Purchase

Can I add something to my order later?

Simply send us a short message within one hour of placing your order. After that, changes are usually no longer possible, as we ship very quickly.

How do I redeem a voucher?

At checkout, you'll find the field "Enter voucher code". Enter the code, click "redeem" – done!

Can I combine multiple vouchers?

Unfortunately, only one voucher code per order is possible.

How much are the shipping costs?

Shipping costs depend on the products, how much you buy, and which country you live in. You can find detailed information here .

How long does shipping take?

Nationwide: usually 1–3 working days Nationwide Express: usually 1–2 working days EU countries: 3–8 working days

Changing the delivery date

As long as you only ordered dry goods, there's no problem. However, if you ordered refrigerated goods, we cannot guarantee the freshness of the product.

The package was returned to us.

If the package is returned to us due to non-acceptance, the full shipping costs without discounts must be paid for a reshipment. Return shipping costs must also be paid. If the order is canceled, the full shipping and return shipping costs without discounts will be deducted from the total amount.

What are your return policies?

Our return/refund/exchange policy can be found here .

What happens if an item arrives damaged?

Please report the issue immediately – ideally within 24 hours of receipt, attaching a photo. We will refund the purchase price or send a replacement. If the item is only slightly dented, without affecting the quality of the food, we unfortunately cannot offer a refund.